Shipping

We strive to process and ship your order as soon as possible! Do you order on weekdays before 5 p.m. and is everything in stock? Then your order will be shipped the same day!

Free shipping from €50!

If you order at least €50 worth of products, your order will be shipped for free within Belgium and the Netherlands! If you order for a lower amount, you will pay additional shipping costs depending on the size, weight and total amount of your order. You always pay a fair price for this, within Belgium and the Netherlands the costs are as follows:

  • Belgium: €4.99 (collection point) / €5.95
  • Netherlands: €7.95

Different rates apply to international shipments (see below).

Tracking your order (track & trace)

Every order is provided with a track & trace code so you can easily track your order. You will receive a notification as soon as the package is scanned at a sorting center of the transport service.

Pickup at a pickup point

Not at home all day or prefer to pick up the order yourself at a pickup point? Then during checkout of your order you can choose to have the package delivered to a pickup point of your choice.

Exceptions

Indien je bestelling één of meer artikelen bevat die de status “beschikbaar via nabestelling” hebben, wordt de gehele bestelling in één keer verzonden. Dit betekent dat de verzending pas plaatsvindt zodra alle artikelen, inclusief de nabestelde artikelen, compleet zijn en klaar zijn voor verzending vanuit ons magazijn. Door te bestellen ga je akkoord met een mogelijk langere levertermijn. Wens je de direct beschikbare artikelen eerder te ontvangen, dan kan je hiervoor best een aparte bestelling plaatsen.

International shipping

Shipping costs for other European countries depend on the size, weight and total amount of your order. These are determined during checkout of your order. An additional surcharge may apply for bulky orders or for machines. If these apply to your order you will receive an email after placing your order with the possible extra charges.

We ship to the following countries:

  • Belgium
  • Bulgaria
  • Denmark
  • Germany
  • Estonia
  • Finland
  • France
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Austria
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Czech Republic
  • United Kingdom
  • Sweden
  • Switzerland

Damaged products and/or transport packaging

If you see serious damage on the outside of the package, do not accept the shipment and ask the delivery person to report it. If you have already accepted the package and still find damage, please contact our customer service as soon as possible at info@cardetail.be. Photograph the damage with your mobile phone and send it to us as an email attachment. This will help us enormously and we will be able to provide a suitable solution quickly. We can only submit a damage claim to the shipping service within a maximum of 5 days. To submit a damage claim, we need some photos that meet the following conditions:

  • (1) A photo of the complete package.
  • (2) A photo of the package with the package label visible.
  • (3) A photo of the damage to the box on the outside.
  • (4) A photograph taken from above of the opened package, clearly showing the contents and inner packaging of the package.
  • (5) A photograph of all types of inner packaging included in the package.
  • (6) A photograph of the entire scope of the article.
  • (7) A detail photo of the specific damage to the item.